This professional reference guide explains not only the importance of data management and how it can be managed, but the issues facing those involved, and how to address them. Distinctively, this book is not based on a particular propriety system or software, but is business focused, providing the knowledge and techniques required to successfully implement a data management function. 'Principles of Data Management: Facilitating Information Sharing' covers practical and effective approaches to managing corporate data which will improve communication between users and information systems developers, and support an integrated and cost effective approach to data and information resource development. This book explains how to plan and implement a data management function and critically, how to understand and improve the relationships between data and database administrators, systems development teams and business users. Ultimately users become able to obtain the information they need, confident that it is based on correct underlying data. 'Principles of Data Management: Facilitating Information Sharing' also discusses the technical issues that affect data management professionals.

Principles of Data Management - Facilitating Information Sharing

Business & Money

Keith, Gordon

Management & Leadership

British Informatics Society Lt

The most authoritative guide to preparing for the ITIL® V3 Foundation certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the V3 ITIL Service Management Foundation Certificate. It provides a wealth of background knowledge and sample questions using different styles with detailed explanations that are intended to build on existing study or learning. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers.

IT Service Management Foundation Practice Questions - For ITIL V3 Foundation Exam Candidates

Tony Gannon

ITIL® and IT Service Management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence leads to an increased requirement for reliable,high-quality IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management.

IT Service Management - A Guide for ITIL® V3 Foundation Exam Candidates

Ernest Brewster

<p>The Manager's Bridge Certificate is intended for those who have an ITIL® Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL® Expert in IT Service Management. This book can be used as a learning aid for self study or for reference or revision within an accredited training course. - ITIL® and IT Service Management have been practised successfully around the world for more than 20 years; - ITIL® is a framework for IT service management and provides best management practice to meet ISO 20k.</p>

The Manager's Bridge Certificate in IT Service Management - A Guide for ITIL® V3 Exam Candidates

Colin Rudd

<p>Business analysts are generally charged with the investigation of ideas and problems. Their role is to formulate options for a way forward and produce business cases setting out conclusions and recommendations. The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools. This book provides 72 possible techniques and applies them within a framework of stages such as 'Investigate Situation', 'Define Requirements' and 'Manage Change'. - Business analysts exist in a variety of roles at the heart of business to identify problems and opportunities; - 72 key techniques for all business analysts; - Practical advice to suit all situations; - Of huge benefit to business analysts, managers, and students. The book complements Business Analysis (ed Debra Paul and Donald Yeates).</p>

Business Analysis Techniques: 72 Essential Tools for Success

James Cadle

Industries

Engaging with social media such as Facebook, YouTube, and Twitter is now a key part of global business communications. Blogs, microblogs, social networking and social news sites have become the new tools for effective marketing and sales. This book is an excellent resource for anyone planning a social media strategy or individual campaign. It includes: specific sites for various types of networking and engagement; blogs and microblogs; online presence and creating a social media brand; brand perception and reputation; legal issues; connecting to a global audience; job recruitment via social media; how different age groups interact online; viral marketing; creating brand advocates and how they can broadcast the message; future predictions.

Working the Crowd: Social Media Marketing for Business

Eileen Brown

Marketing & Sales

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