ITIL® and IT Service Management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence leads to an increased requirement for reliable,high-quality IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management.

IT Service Management - A Guide for ITIL® V3 Foundation Exam Candidates

Ernest Brewster

Business & Money

British Informatics Society Lt

See the best price to sell, buy, or rent books by Ernest Brewster. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Ernest Brewster

See the best price to sell, buy, or rent books by Ernest Brewster. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

IT Service Management - A Guide for ITIL® V3 Foundation Exam Candidates