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IT Service Management - A Guide for ITIL® V3 Foundation Exam Candidates

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ISBN-10:

1906124191

ISBN-13:

9781906124199

Author(s): Ernest Brewster
Released: Jan 01, 2010
Publisher: British Informatics Society Lt
Format: Paperback, 216 pages
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Description:

ITIL® and IT Service Management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence leads to an increased requirement for reliable,high-quality IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management.

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