Service Management: Operations, Strategy, and Information Technology
ISBN-10:
0071214577
ISBN-13:
9780071214575
Author(s): Fitzsimmons, Mona J.; Fitzsimmons, James A.
Edition: 4
Released: Jan 01, 2004
Publisher: Irwin Professional_Pub
Format: Hardcover, 587 pages
to view more data
Description:
Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.
We're an Amazon Associate. We earn from qualifying purchases at Amazon and all stores listed here.