Service Operations Management (McGraw Hill Series in Quantitative Methods for Management)

Business & Money

Fitzsimmons, James A.

Management & Leadership

Mcgraw-Hill College

James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.

Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)

Fitzsimmons, Mona J.

Economics

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

Service Management: Operations, Strategy, and Information Technology

Irwin Professional_Pub

Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.

Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package

McGraw/Hill/Irwin

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.

Service Management w/ Student CD-Rom

Fitzsimmons,James

Fitzsimmons,Mona

Industries

MP Service Management with student CD with Service Model CD

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

Service Management

Balancing conceptual and applied coverage of all aspects of the management and operation of services, this book has maintained the position as market leader through four previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject and is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on service out-sourcing highlights the importance of supply chain issues with services. In addition, discussion on the balanced scorecard and Six Sigma gives students the latest, most wide-ranging techniques for ensuring quality and evaluating long-term strategy planning. Coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses offering widely varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

Service Management: Operations, Strategy, Information Technology with Student CD

Processes & Infrastructure

Will be shipped from US. Used books may not include companion materials, may have some shelf wear, may contain highlighting/notes, may not include CDs or access codes. 100% money back guarantee.

Normal wear and tear from moderate use. May not include supplements.

Service Management: Operations, Strategy, Information Technology

Bordoloi,Sanjeev

See the best price to sell, buy, or rent books by Fitzsimmons, James A.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Fitzsimmons, James A.

See the best price to sell, buy, or rent books by Fitzsimmons, James A.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Service Operations Management (McGraw Hill Series in Quantitative Methods for Management)

Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)

Service Management: Operations, Strategy, and Information Technology

Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package

Service Management w/ Student CD-Rom

MP Service Management with student CD with Service Model CD

Service Management

Service Management: Operations, Strategy, Information Technology with Student CD

Service Management

Service Management: Operations, Strategy, Information Technology