Customer Service over the Phone

Business & Money

Coscia, Stephen

Processes & Infrastructure

UNKNO

Tele-Stress - Relief for Call Center Stress Syndrome

Computers & Technology

Certification

CMP Books

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Computer Science

CRC-Press

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

Tele-Stress: Relief for Call Center Stress

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

Tele-Stress - Relief For Call Center Stress Syndrome

Networking & Cloud Computing

Routledge

Exceptional customer service is crucial to a successful phone based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

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Books by Coscia, Stephen