The 'Key Element Guide Service Strategy' provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow.

Key Element Guide ITIL Service Strategy

Computers & Technology

Networking & Cloud Computing

It Infrastructure Library

The 'Key Element Guide ITIL Service Design' provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes.

Key Element Guide ITIL Service Design (Best Management Practice)

Key Element Guide ITIL Service Transition

Key Element Guide Itil Service Transition: Aligned to the 2011 Editions

Rance, Stuart

Great Britain: Cabinet Office

The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
 ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key Element Guide ITIL Service Operation

The 'Key Element Guide Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.

Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions

Stationery Office (Great Britain)

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification. Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management.

Passing Your Itil Managing Across the Lifecycle Exam Book

AXELOS

Business & Money

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