Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions
ISBN-10:
0113313640
ISBN-13:
9780113313648
Author(s): Stationery Office (Great Britain)
Edition: 2nd ed
Released: Jan 01, 2012
Publisher: It Infrastructure Library
Format: Paperback, 95 pages
Related ISBN: 9780113313693
Description:
The 'Key Element Guide Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.
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