The new edition of this one-of-a-kind textbook (formerly entitled Ultimate Service) details every aspect of the profession of hotel concierge from the qualities and skills required to succeed, to ethical considerations, to restaurant and theater reservations to the latest in technology. Whether you re considering it as a career, already serving guests or managing a concierge team, you ll find the information and insights you ll need to excel in this challenging, but rewarding, field. This comprehensive reference is enhanced with illustrative true stories, immediately implementable tips and occupational hazards, collected from concierges and service experts from all over the world.

The Art & Science of the Hotel Concierge

Holly Stiel

Amer Hotel & Motel Assn

Strategic Marketing Planning in the Hospitality Industry

Travel

Food, Lodging & Transportation

Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources is about leading the people who cook, serve, tend bar, check guests in and out. "Supervision in the Hospitality Industry" provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter, this edition features: New material on diversity initiatives, recruitment, and retention new chapter on team building and teamwork. Updated profiles of individuals and companies, variety of training activities for real-world simulation. It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing. "Supervision in the Hospitality Industry " is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.

Supervision in the Hospitality Industry

John P. Daschler

Managing Service in Food and Beverage Operations

Cookbooks, Food & Wine

Rey, Anthony M.

Professional Cooking

Wonderful reference in the world of security and loss prevention.

Security and Loss Prevention Management

Business & Money

Ellis, Raymond C.

Industries

Managing Conventions and Group Business

Book by Hoyle, Leonard H., Dorf, David C., Jones, Thomas J. A.

Jones, Thomas J. A.

Hoyle, Leonard H.

Dorf, David C.

Management & Leadership

Training for the Hospitality Industry

Forrest, Lewis C.

Hospitality Facilities Management and Design

Stipanuk, David M.

Roffmann, Harold

Managing Housekeeping Operations

Book by Kappa, Margaret M., Nitschke, Aleta, Schappert, Patricia B.

Kappa, Margaret M.

Nitschke, Aleta

Schappert, Patricia B.

Dimensions of Tourism

Fridgen, Joseph

See the best price to sell, buy or rent books by the Amer Hotel & Motel Assn publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Amer Hotel & Motel Assn