Advances in Services Marketing and Management (Advances in Services Marketing and Management, 4)
Released: Aug 25, 1995
Publisher: Emerald Publishing Limited
Format: Hardcover, 380 pages
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Description:
This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.
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