This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.

Advances in Services Marketing and Management (Advances in Services Marketing and Management, 4)

Business & Money

Teresa A. Swartz

Industries

Emerald Publishing Limited

See the best price to sell, buy, or rent books by Teresa A. Swartz. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Teresa A. Swartz

See the best price to sell, buy, or rent books by Teresa A. Swartz. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Advances in Services Marketing and Management (Advances in Services Marketing and Management, 4)