Street Smart Secrets to Auto Care You Can Trust

Automotive industry expert Joe Sanfellipo has created a blueprint for car owners to obtain trustworthy, competent auto care and for auto repair shops to offer outstanding customer service. Sanfellipo guides even the most uninformed car owner step-by-step through the process of learning how to take excellent care of their vehicles from practicing simple self-maintenance to knowing when to take their car into a shop and how to communicate with the technician. He also shows service providers how to figure out what customers want and how to provide it for them. Offering outstanding customer service through building lifetime relationships is the message for shop owners. Through the use of handy forms, spotlights on quality shops, and customer testimonials and anecdotes, the book reveals secrets and strategies that present an end to the problem of rip-offs with practical solutions.