<p>Automotive industry expert Joe Sanfellipo has created a blueprint for car owners to obtain trustworthy, competent auto care and for auto repair shops to offer outstanding customer service. Sanfellipo guides even the most uninformed car owner step-by-step through the process of learning how to take excellent care of their vehicles from practicing simple self-maintenance to knowing when to take their car into a shop and how to communicate with the technician. He also shows service providers how to figure out what customers want and how to provide it for them. Offering outstanding customer service through building lifetime relationships is the message for shop owners. Through the use of handy forms, spotlights on quality shops, and customer testimonials and anecdotes, the book reveals secrets and strategies that present an end to the problem of rip-offs with practical solutions.</p>

Street Smart Secrets to Auto Care You Can Trust

Engineering & Transportation

Glass, Andrea

Sanfellipo, Joe

Automotive

White Tiger Press

It is generally agreed that the single greatest area of weakness in area regeneration is in the process of economic regeneration - which involves reducing unemployment and increasing the number of paid jobs.  It is also clear that the long-term unemployed face multiple disadvantages in trying to get into the labour market.This new study fills a gap in our knowledge about the effectiveness of schemes developed to date which actively involve employers in targeting the employment problems of disadvantaged areas.The authors look at 12 case studies of innovative projects, drawing out general patterns and concerns for good practice.  They provide a review of the literature to date and an indispensable directory of different approaches to involving employers.Employer involvement in area regeneration is essential reading for practitioners searching for solutions to solve employment problems in disadvantaged areas, for academics and students involved in developing the theory, and for all those involved in economic regeneration.

Employer involvement in area regeneration (Area Regeneration series)

Business & Money

Richmond, Kenneth

McGregor, Alan

Higgins, Kevin

Ferguson, Zoe

Economics

Policy Press

Programmes to tackle social exclusion have developed on a twin track over many years. While some have focused on the regeneration of neighbourhoods, others have targeted individuals irrespective of where they live. This report looks at the benefits of integrating these two approaches. Drawing on experiences from nine UK cities, "Developing People - Regenerating Place" analyses the views of a range of practitioners on how to achieve more effective joint working across area regeneration and social inclusion initiatives. The report focuses on three key issues: the particular benefits of joint working for those involved in area regeneration and social inclusion initiatives; the barriers that make joint working difficult between these two groups; and how to create an environment within which joint working becomes much more common. The report will be of particular interest to practitioners involved in area regeneration and social inclusion, students and researchers with a specialist interest

Developing people - regenerating place: Achieving greater integration for local area regeneration

Politics & Social Sciences

MacDougall, Lynne

Sutherland, Victoria

Social Sciences

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Books by Glass, Andrea