Automotive industry expert Joe Sanfellipo has created a blueprint for car owners to obtain trustworthy, competent auto care and for auto repair shops to offer outstanding customer service. Sanfellipo guides even the most uninformed car owner step-by-step through the process of learning how to take excellent care of their vehicles from practicing simple self-maintenance to knowing when to take their car into a shop and how to communicate with the technician. He also shows service providers how to figure out what customers want and how to provide it for them. Offering outstanding customer service through building lifetime relationships is the message for shop owners. Through the use of handy forms, spotlights on quality shops, and customer testimonials and anecdotes, the book reveals secrets and strategies that present an end to the problem of rip-offs with practical solutions.

Street Smart Secrets to Auto Care You Can Trust

Engineering & Transportation

Glass, Andrea

Sanfellipo, Joe

Automotive

White Tiger Press

This insider's guide is the first book to deal with the problem all homeowners face in trying to find an honest, reliable repair professional for their home. This book tells you everything you need to know to avoid being conned and cheated by unscrupulous handymen and home improvement professionals. Helps you find the right handyman for all your home repair, maintenance and improvement needs.

Hassle-Free Handyman

Fall, Thomas

Kaskavalciyan, Brian

Have shelters become permanent fixtures on the poverty landscape? By exploring the evolution of New York City’s shelter system over a twenty-three year period, this work suggests that shelters have perhaps become a surrogate for traditional low-income housing. It explores various policy initiatives implemented by four city administrations, explains how congregate shelters, welfare hotels, and transitional housing grew, and looks at why, despite all efforts, the problem has only been exacerbated. Ultimately, this book brings us up to date with the NYC shelter system as it is today. Within that context, it identifies unique opportunities to understand the causes of family homelessness and poverty itself. By harnessing the power to foster change within shelters themselves, it offers a blueprint to successfully move families from homelessness to permanent independent living.

A Shelter Is Not a Home...Or Is It? Lessons from Family Homelessness in New York City

Politics & Social Sciences

Nunez, Ralph da Costa

Social Sciences

Beyond the Shelter Wall gives readers a rare look at the other side of homelessness, the side that goes beyond a single need for housing. Whether it is the story of Rose, a twenty-one-year-old mother of five, Anita, a product of over twenty foster homes and mental institutions, or Denise, a recovering addict, these mothers describe the confusion, challenges, and desperation that brought them to the shelter system. At a time when family homelessness has reached an all-time high, these first-hand accounts provide insight and clarity into the growing epidemic of America's poorest.

Beyond the Shelter Wall: Homeless Families Speak Out

Ralph DaCosta Nunez

HOMELESS IN AMERICAN, PART TWO A STATISTICAL READER

RALPH DA COSTA NUNEZ

LEONARD N STERN

This book tells the story of how Serena, Herman, Pedro, and Penelope find friends, sloace, and sea kelp at Shelter Cove after the destruction of their coral reef. Voyage to Shelter Cove is the fourth in a series of children's books designed to introduce school-age children to issues surrounding family homelessness.

Voyage to Shelter Cove

Moving out, Moving up is the second book in a collection profiling homeless families. Unlike most books about homelessness relaying stories of discouragement and despair, it highlights the achievements of those who broke the cycle of family homelessness. The sic individuals depicted here had nowhere to turn and found themselves walking their children through the shelter door. Through participation in programs like GED classes, parenting support groups, and job training, they were able to lead their families to the other side of the door - to self-sufficiency, success, and homes to call their own. Some, like Angela, a victim of post= 9/11 downsizing, were successful immediately; others, like Monique, a domestic violence survivor, struggled and returned to shelter before stabilizing their families. But all six ultimately found their ways and speak here of their journeys and hopes for the future for their children and themselves. Family homelessness is still in our midst, and will be for the foreseeable future. But these stories give us hope that with the right set of tools, families in shelter can not only move out, but almost move up.

Moving Out, Moving Up: Families Beyond Shelter

Mango was a soft, furry, friendly, and tall hamster who is remembered for his bravery, courage, and fantastic sense of humor. Mango's Quest tells the tall tale of a young, orange-colored hamster who must leave his safe and warm cage in Room 222. Homeless and looking for a place to sleep, he ventures outside of his classroom to search for a new home and befriends many exciting characters on his journey. Together, they help him to find his way back to Room 222 where he discovers a home of his own.

Mango's Quest

Robyn Schwartz

Children's Books

When Jim's Junkyard is closed, Ears Up, Ears Down is left without a home. He spends a night with a family living in their car before arriving at a tent city full of homeless families.Embark on a journey with the curious dog as he makes new friends, overcomes difficulties, and finally finds a place to call home.With more than one million school-aged children and youth experiencing homelessness, this book helps students in grades K-2 learn about family homelessness in America.

Ears Up, Ears Down

Nunez, Ralph da Costa with Margaret Menghini

Along his journey to find a new home, the adventurous dog Ears Up, Ears Down makes new friends and explores different places.Complete the activities to learn, just like he did!

Ears Up, Ears Down: A dog's journey home Activity Book

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