A call from the 21st century: The technology of customer contact

A Call from the 21st Century focuses on the existing and emerging technologies of telecommunications and their practical use in essential customer service applications.

The book:
-Provides insight into the technologies of tomorrow.
-Examines the digitization of the global economy.
-Discusses the evolution of the telephone as a mass media appliance.
-Predicts the radical transformation of consumer marketing.
-Provides a pragmatic look at the technologies that will affect business: Internet, cable modems, wireless phones, integrated services digital network, asynchronous transfer mode, and video telephony.