A Call from the 21st Century focuses on the existing and emerging technologies of telecommunications and their practical use in essential customer service applications. The book: -Provides insight into the technologies of tomorrow. -Examines the digitization of the global economy. -Discusses the evolution of the telephone as a mass media appliance. -Predicts the radical transformation of consumer marketing. -Provides a pragmatic look at the technologies that will affect business: Internet, cable modems, wireless phones, integrated services digital network, asynchronous transfer mode, and video telephony.

A call from the 21st century: The technology of customer contact

Anderson, Paul

Anderson, Paul V.

Doyle Pub

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Books by Doyle Pub

See the best price to sell, buy or rent books by the Doyle Pub publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

A call from the 21st century: The technology of customer contact