A call from the 21st century: The technology of customer contact
0965335909
9780965335904
Description:
The book:
-Provides insight into the technologies of tomorrow.
-Examines the digitization of the global economy.
-Discusses the evolution of the telephone as a mass media appliance.
-Predicts the radical transformation of consumer marketing.
-Provides a pragmatic look at the technologies that will affect business: Internet, cable modems, wireless phones, integrated services digital network, asynchronous transfer mode, and video telephony.
Best prices to buy, sell, or rent ISBN 9780965335904
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