Service America!: Doing Business in the New Economy

Service America!: Doing Business in the New Economy image
ISBN-10:

0870946595

ISBN-13:

9780870946592

Edition: 4th ptg.
Released: Jan 01, 1985
Format: Hardcover, 203 pages
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Description:

Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity


























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