Total Quality Management in Information Services

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Total Quality Management in Information Services image
ISBN-10:

0471560464

ISBN-13:

9780471560463

Edition: 1
Released: Sep 01, 1993
Format: Paperback, 56 pages
Related ISBN: 9780894353406

Description:

This timely, concise report explains total quality control, its adaptation from manufacturing and its application to information services including operations, systems development and end-user computing. Case studies by IS executives examine Texas Instruments' total quality culture, Motorola's Six Steps to Six Sigma and Federal Express' focus on systems availability.

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