Total Quality Management in Information Services
Released: Sep 01, 1993
Publisher: *A Wiley-QED Publication
Format: Paperback, 56 pages
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Description:
This timely, concise report explains total quality control, its adaptation from manufacturing and its application to information services including operations, systems development and end-user computing. Case studies by IS executives examine Texas Instruments' total quality culture, Motorola's Six Steps to Six Sigma and Federal Express' focus on systems availability.
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