Total quality management in information services
ISBN-10:
0894353403
ISBN-13:
9780894353406
Released: Jan 01, 1991
Publisher: Qed Technical Pub. Group
Format: Hardcover, 56 pages
Related ISBN: 9780471560463
Description:
This timely, concise report explains total quality control, its adaptation from manufacturing and its application to information services including operations, systems development and end-user computing. Case studies by IS executives examine Texas Instruments' total quality culture, Motorola's Six Steps to Six Sigma and Federal Express' focus on systems availability.
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