This timely, concise report explains total quality control, its adaptation from manufacturing and its application to information services including operations, systems development and end-user computing. Case studies by IS executives examine Texas Instruments' total quality culture, Motorola's Six Steps to Six Sigma and Federal Express' focus on systems availability.

Total Quality Management in Information Services

Buckland, John A.

Fowinkle, Ron

Shroyer, Les

Rice, Frederick V.

Business & Money

*A Wiley-QED Publication

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Books by Fowinkle, Ron

See the best price to sell, buy, or rent books by Fowinkle, Ron. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Total Quality Management in Information Services