Managing Services: Using Technology to Create Value (The McGraw-Hill/Irwin Series, Operations and Decision Sciences)

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Managing Services: Using Technology to Create Value (The McGraw-Hill/Irwin Series, Operations and Decision Sciences) image
ISBN-10:

0071194770

ISBN-13:

9780071194778

Released: Jan 01, 2002
Format: Paperback, 411 pages

Description:

Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.

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