Davis' balanced Canadian and global perspective offers a broad and relatively non-quantitative overview of the field of operations management. Appealing to a variety of business majors, the text addresses the increasing trend towards a more managerial focus on the operations issues that confront managers today. While maintaining this "big picture" perspective, Davis is reflective of the Canadian economy by incorporating the role of the automotive industry, balancing service and manufacturing, emphasizing ISO 9000 standards in quality control, and leveraging examples from both small to medium sized businesses as well as larger corporations. The combination of features within Davis 2CE also offers a solid foundation of Operations practices to a variety of non-OM business majors.

Fundamentals of Operations Management, 2nd Canadian Edition

Mark M. Davis

Janelle Heineke

Jaydeep Balakrishnan

McGraw-Hill Ryerson Higher Education

Managing Services: Using Technology to Create Value

Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.

Managing Services: Using Technology to Create Value (The McGraw-Hill/Irwin Series, Operations and Decision Sciences)

Business & Money

Management & Leadership

Irwin/McGraw/Hill

This is the special edition for James A. Rhodes State College in Lima, OH

Operations Management: Integrating Manufacturing and Services, 5th Edition

McGraw=Hill

A custom edition marketing and operations textbook for Bentley University's GB 214 course. Includes various case studies and key terms that outline the primary tools necessary for both marketing and operations.

Marketing and Operations Fundamentals - Second Custom Edition for Bentley University

PHILIP KOTLER

Michael R. Solomon

Greg W. Marshall

Gary Armstrong

Elnora W. Stuart

PEARSON/LEARNING SOLUTIONS

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Books by Janelle Heineke