This book approaches service management from a multidisciplinary prospective drawing upon research from economics, consumer behavior, marketing, strategy, international management, management science and operational management. It offers in-depth coverage the topics that are usually relevant to service management. Readers cover service concepts, then how to build the system to create customer value and satisfaction with superior quality services followed by operational challenges managers of service organizations face and finally tools and techniques for managing a service operation. services in our society, the nature of services and service encounters, customers: the focus of service management, globalization of services, service strategy and competitiveness, positioning and marketing of services, technology and its impact on services and their management, design and development of services and service delivery systems, human resource development for services, work measurement in services, locating facilities and designing their layout, managing demand and supply, management science tools for scheduling capacity - queuing and simulation, service quality and continuous improvement, service productivity and measurement of performance, management of public and not-for-profit service organizations, forecasting for services, vehicle routing and scheduling, project management, linear and goal programming for service operations management, inventory systems for service operations.middle and top managers of service companies.

Service Management and Operations

Business & Money

Russell, Roberta S.

Murdick, Robert G.

RENDER, BARRY

Industries

Pearson College Div

In a realistic and logical way, the book describes the advantages of the systems approach to information management.

Information systems for modern management

Management & Leadership

PRENTICE/HALL

This classic text explores MIS development from the manager/user's perspective. Comprehensive in scope, it covers topics such as: Management, Information, and Systems and how these three areas are merged into an effective management information system; computer-related concepts necessary to participate in today's information-bound business environment; theory and practice of planning, designing and implementing an MIS; control of and through MIS; and decision-making as influenced by computers, management information systems, and data bases.Contents:I. MANAGEMENT AND SYSTEMS_The Meaning and Role of Management Information Systems. Management, Organizational Theory, and the Systems Approach. What the Manager Should Know about Computer Systems. Database Management. Information Systems for Decision Making. II. PLANNING FOR, DESIGNING, AND IMPLEMENTING THE MIS_ Strategic and Project Planning for MIS. Conceptual System Design. Detailed System Design. Implementation, Evaluation, and Maintenance of the MIS. Pitfalls in MIS Development. III. ADVANCED CONCEPTS_Systems Concepts and Control. Management Science and Systems Modeling for MIS. IV. CASE STUDIES_International Medical Instruments, Inc., Development of an MIS for Field Office Managers of the Northwestern Insurance Company. IMI Staff Assignment. Johnson Enterprises. Index.

Information Systems for Modern Management

Introduction to management information systems

From the foreword: The concept and practice of management information systems (MIS) have been around for almost twenty years. Despite a few detractors and a slow beginning, the movement has gained momentum and now promises to take its place alongside the great managerial innovations of the century. Indeed, MIS is viewed by many as the mortar that holds together the bricks of the modern management movement.

MIS, concepts and design

Mis: Concepts and Design

Service Operations Management

Allyn&Bacon

Business research: concept and practice (International's series in marketing)

International Textbook Co.

M.I.S. in Action

Ross, Joel E.

West Group

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