Management by information system

Business & Money

Ross, Joel E.

Management & Leadership

PRENTICE/HALL

Total Quality Management: Texts, Cases and Readings

Kogan Page.

M.I.S. in Action

Murdick, Robert G.

West Group

Japanese Quality Circles and Productivity

Prentice Hall Direct

Principles of Total Quality, Second Edition offers updated coverage of all aspects of the management and implementation of quality in an organization. As in the previous edition, the reader is provided with a thorough understanding of:

Principles of Total Quality, Second Edition

Omachonu, Vincent K.

Swift, Jill

CRC-Press

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: <ul>
<li>A new chapter on the emerging Theory of Constraints</li> <li>Expanded treatment of Process Management</li> <li>Eleven new readings</li> <li>Ten new cases</li> <li>Chapter examples of TQM at 12 Baldrige winning organizations</li> <li>End of chapter recommendations for further reading</li> <li>Revised and updated textual material</li>
</ul>
The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

Total Quality Management

Perry, Susan

Economics

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. 
This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. 
The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

Principles of Total Quality

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Books by Ross, Joel E.