Providing our customer with an experience is the new “norm” in business. It’s no longer enough to meet expectations, you have to exceed them. This book will help you do just that. Based on years of research and practical application, this book can be used by any business or organization today to help them transform their current culture into a experience one. This updated 2nd edition explores the impact of a post-digital world with its Millennial and Gen Z workforce on corporate culture. It includes new chapters and illustrations throughout. This book will show you the roadmap to building a terrific experience culture within your business.

Culturrific!: The Roadmap to a Terrific Service Culture

Business & Money

Hudson, Matthew

Management & Leadership

WooHoo, Incorporated

Investment funds are the driving force behind much global private economic development, and yet the world of investment funds can be complex and confusing. Funds: Private Equity, Hedge and All Core Structures is a practical introductory guide to the legal and commercial context in which funds are raised and invest their money, with examinations of the tax and regulatory background, and an analysis of the key themes and trends that the funds industry face following the financial crisis. The book looks at asset classes, investor return models, the commercial and legal pressures driving different structures and key global jurisdictions for both fund establishment and making investments. It also contains a comprehensive analysis of fund managers, from remuneration, best practice through to regulation. The book is written for readers from all backgrounds, from students or newcomers to the industry to experienced investors looking to branch out into alternative asset classes, or existing asset managers and their advisers wanting to know more about the structures elsewhere within the industry.

Funds: Private Equity, Hedge and All Core Structures (The Wiley Finance Series)

Finance

wiley

The definitive guide on fund and asset managers worldwide Fund Managers: The Complete Guide is an all-encompassing overview of fund and asset managers around the globe. The only comprehensive guide on the subject, this book covers both the fund manager and the market as a whole while providing insights from current and future fund managers and leaders in the technology industry from the UK, EU and US. Focused examination of the fund managers and their investors – the categories of manager, the asset classes they participate in, how they are using technology and their views on the market – complements a wider survey of the market that includes upcoming changes to regulation, taxation and political shifts in the Western world. The asset management industry continues to undergo significant changes that rise from the Global Financial Crisis and its recovery, the recent technology boom and political fluctuations that have altered the way business is conducted in financial markets around the world. Questions concerning China and Asia’s rise, Trumpian influence in America and post-Brexit UK-EU relations underscore the contemporary relevance of Fund Managers: The Complete Guide to current and future discourse within the industry. This important volume: <ul>
<li>Explains worldwide roles, purposes and operations of asset managers including how local culture influences their strategies</li> <li>Examines different types of assets and asset-management strategies</li> <li>Investigates the influence of macroeconomic and political factors such as governance and regulation, international taxation, anti-globalisation and populism</li> <li>Illustrates the impact of technology and its disruptive products and players</li> <li>Describes the different types of investor investing in the managers’ funds and how they view the industry</li> <li>Future-gazes over the ten years and beyond for the industry</li> </ul>
Fund Managers: The Complete Guide is the authoritative resource for anyone who requires an overview of the asset management industry and up-to-date insights on current and future trends and practices. The book also complements the author’s earlier work Funds: Private Equity, Hedge and All Core Structures.

Fund Managers: The Complete Guide (Wiley Finance)

Economics

Advisor Selling: the art of becoming a trusted advisor

Skills

CreateSpace Independent Publishing Platform

The Eternal Moment of Now

Self-Help

Emergent Knowledge Publishing

Rick Segel and Matthew Hudson, PhD have simplified the retail selling process into a user-friendly book filled with concepts that are memorable, easy to master, easy to use and will become a part of the salesperson’s persona almost immediately. In this book you will learn • The G.R.E.A.T. Selling System, which is an acronym for the 5 stages of selling • Greeting, Researching, Experimenting, Add-ons and Tethering a customer to the store • Ways to increase every sales associate’s ATS, Average Transaction Size • Ways to increase every sales associate’s UTS, Units Per Transaction • The greatest opening line ever written with proven results • The four words that increase a retailer’s sales by 4 to 7 percent almost immediately • The five most powerful words that will engage the customer in conversation, learn the customer’s true wants and needs and can establish trust instantly

The Retail Sales Bible: The Great Book of G.R.E.A.T. Selling

Segel, Rick

Marketing & Sales

Specific House

Chances are when you arrive for the sales meeting, the prospect already knows more about you than you do about them. However, with technology comes opportunity. Today’s buyer is overwhelmed with data and information and they need help – they need a trusted advisor. • Get to “yes” faster • Have higher margins • Keep your products sold and stay embedded during the “budget” cuts • Have more referrals • Have higher customer satisfaction In this book, you will learn from the years of research, observation and personal experiences of Matthew Hudson and Mark Hunter. They have spent decades immersed in the sales industry and have taught the concepts in this book to companies with amazing results. If you follow the principles outlined here, you will get more than a sale. You also will get trusted advisor status.

Hunter, Mark

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Books by Hudson, Matthew