<p>"Managing Services" views services from a management, as opposed to operational, perspective. It emphasizes managerial problem solving and strategic matters over the quantitative and theoretical, and demonstrates how services affect every functional area of a business from finance to sales and marketing. Reader-friendly vignettes give topics a real-world context and stress service management within a larger strategic point of view.</p>

Managing Services: Using Technology to Create Value

Business & Money

Davis, Mark M.

Heineke, Janelle N.

Management & Leadership

Irwin Professional_Pub

<p>Heineke and Meile, impressed with how many complex and important operations management concepts could be demonstrated in such simple activities as making paper airplanes, asked colleagues to submit classroom activities they had developed. The compilation includes games that spur learning about fundamentals commmon to many courses the central limit theorem and sampling, learning curve, linear programming, and simulation; product/process design, planning, and control; and quality management. Descriptions include prep time, materials, questions for discussion. Annotation copyright Book News, Inc. Portland, Or.</p>

Games and Exercises for Operations Management: Hands-On Learning Activities for Basic Concepts and Tools (Prentice Hall Series in Decision Sciences)

PRENTICE/HALL

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Books by Heineke, Janelle N.