Dan Ciampa's book directly addresses the challenge of making Total Quality work in a practical, no-nonsense way. Total Quality is in demand today, now that companies in every sector are beginning to compete on the basis of quality, not simply cost. With cost a given, product quality is moving from just a challenge to to rapidly assuming the position as the next competitive prerequisite. The companies that will dominate markets in the 1990s and beyond will deliver high-quality, competitively priced products just when the consumer wants them.The vehicle by which those companies will reach that stage is Total Quality, a company-wide effort seeking to install and make permanent a climate where employees will continuously improve their ability to provide on-demand products and services that customers will find of particular value.

Total Quality: A User's Guide for Implementation

Business & Money

Ciampa, Dan

Management & Leadership

Addison-Wesley

Right From The Start: Taking Charge In A New Leadership Role

Offers advice for making a smooth transition into a new job or promotion with more leadership responsibility

Right from the Start: Taking Charge in a New Leadership Role

WATKINS, Michael

Harvard Business Review Press

Clear, actionable guidance toward managing a major leadership change Transitions at the Top is an insightful, informative guide to navigating a change in leadership. A smooth transition is critical to both the health of the organization and the success of the new leader, but good planning and strong strategy can help organizations come out fresher and more driven on the other side. This book provides the specific principles, guidelines, and actions that boards, C-suite executives, and HR leaders need to guarantee a successful CEO transition. Continuity is key as one leader passes the mantle to a successor, and this book spans the steps and events that take place from when the candidate accepts the offer, all the way through the point where a critical mass of followers have accepted him or her as the established leader. Coverage includes guidance on who should be engaged in the process, as well as role-specific advice for each member of the transition management team. Many books have been written to advise new incoming CEOs, but there is little guidance available for the organization as a whole. This book provides actionable advice on smoothing the transition without breaking stride. <ul>
<li>Maintain continuity during leadership transitions</li> <li>Strengthen focus on culture, systems, and processes</li> <li>Engage all influential executives in smoothing the transition</li> <li>Lay a foundation to help the new leader succeed</li> </ul>
The transition management team plays a crucial role in maintaining the health of the organization during a time of major change. Strong strategy becomes critical when an organization is in flux, and high engagement is key. Transitions at the Top provides expert insight, clear guidance, and a solid plan for a smoother transition.

Transitions at the Top: What Organizations Must Do to Make Sure New Leaders Succeed

Dotlich, David L.

Jossey-Bass

Looking at the argument that nearly all the thought and commentary regarding advice has been from the 'supply side', the author argues that we need a better way of thinking about the 'demand side', that is, a theory of advice-taking, as well as principles on how to take advice in practice.

Taking Advice: How Leaders Get Good Counsel And Use It Wisely

Whether you are succeeding a much-admired boss or charged with implementing sweeping, potentially unsettling change initiatives, a new role is fraught with obstacles. To ensure that your first steps in a new job will lead to enduring success, "Right from the Start" lays out an action-oriented framework to follow during the early months of a transition. Dan Ciampa and Michael D. Watkins prepare you for the often-treacherous task of navigating an organization's strategy, politics, and culture so that you can smoothly and effectively get to work on your new agenda. "Right from the Start" combines this tactical advice with absorbing profiles of CEOs, COOs, and EVPs who candidly discuss their experiences - the successes and the failures - with transitioning to a new leadership role.