<p>Argues that quality customer service is a competitive edge, tells how to evaluate service quality, and suggests techniques for improving quality</p>

The Quest for Quality: Prescriptions for Achieving Excellence

Business & Money

Wexler, Phillip S.

Bohn, Emil

Adams, W.A.

Management & Leadership

St Martins Pr

<p>This book describes current knowledge of soils and turfgrass science as applied to the design, production and management of natural turf. The first five chapters cover general principles while further chapters apply these to specific contexts. These include golf courses and bowling greens, soccer and rugby grounds, cricket grounds, tennis courts, and horse racing tracks. There are also chapters on amenity grass and warm season turfgrass. The book is aimed at students taking courses in turf science and sportsground management, amenity horticulture, and landscape and recreation provision and management. It will also be a standard reference work for practitioners working in sportsground management or landscape architecture.</p>

Natural Turf for Sport and Amenity: Science and Practice

Crafts, Hobbies & Home

Gibbs, J. R.

Gardening & Landscape Design

CABI

Romeo und Julia auf dem Dorfe. Edited with notes and vocabulary by W.A. Adams (German Edition)

This is a pre-1923 historical reproduction that was curated for quality. Quality assurance was conducted on each of these books in an attempt to remove books with imperfections introduced by the digitization process. Though we have made best efforts - the books may have occasional errors that do not impede the reading experience. We believe this work is culturally important and have elected to bring the book back into print as part of our continuing commitment to the preservation of printed works worldwide.

Romeo Und Julia Auf Dem Dorfe. Edited with Notes and Vocabulary by W.A. Adams (German Edition)

History

Europe

BiblioLife

Literature & Fiction

Literary

Summary This booklet gives an overview of the Whole Systems Approach, a change strategy which creates a world of work where people and organizations thrive and produce outrageous individual and organizational results. ------------------------------------------------------------------------ Description At the highest level, the Whole Systems Approach is a model for transforming any business into a thriving organization by aligning internal systems with external forces and engaging the hearts and minds of every person. It is sustainable because the approach is used to run the business long after changes have been implemented. At this level, the Whole Systems Approach is a model for organizational effectiveness. The name itself--whole systems--goes to the core of the approach. Every necessary system within the organization is created, modified, or redesigned and then integrated and aligned. All stakeholders--employees, suppliers, and customers--are involved. The Whole Systems Approach evolved over the last 15 years as its originators worked with organizations on large scale change initiatives. With the methods developed, integrated and refined, they were able to reduce the cycle time for large-scale efforts from 7 years to 24-30 months. Improvements to this approach have been primarily achieved using innovation, full-participation strategies and technologies such as large-group conferencing. The process begins by clarifying the business imperative and reasons for change. Once the decision to proceed is made, the entire organization participates in a series of conferences involving 60 to 600 or more people, as well as interconference activities. The whole system is involved, connecting to the people and information developed during conferences, confirming the results, creating the products for the next steps and ratifying the decisions. This approach leverages the time and resource investment to build a cohesive whole. By being persistent and consistent, an organization can transform itself and acquire the competency to be “change-able”. The business now runs using the same approach it used to change. This resulting capability for rapid change with a responsible and aligned workforce is a significant competitive advantage. ------------------------------------------------------------------------ Synopsis The Collaborating for Change series offers concise, comprehensive overviews of 14 leading change strategies in a convenient, inexpensive format. Adapted from chapters in The Change Handbook, each approximately 48-page booklet is written by the originator of the change strategy or an expert practitioner, and includes * An example of the strategy in action  * Tips for getting started  * An outline of roles, responsibilities, and relationships * Conditions for success  * Keys to sustaining results  * Thought-provoking questions for discussion If you're deciding on a change strategy for your organization and you need a short, focused treatment of several alternatives to distribute to your colleagues... Or if you've decided on a change strategy and want to disseminate information about it to get everyone on board, the Collaborating for Change booklets are the ideal choice. Other titles in the Collaborating for Change series: * Appreciative Inquiry  * The Conference Model  * Future Search  * Gemba Kaizen  * Open Space Technology * The Organization Workshop * Participative Design Workshop * Preferred Futuring  * Real Time Strategic Change  * The Search Conference  * The Strategic Forum * The Think Like a Genius Process * Whole-Scale Change  * Whole Systems Approach

Collaborating for Change: The Whole Systems Approach

Adams, Cindy

Processes & Infrastructure

Berrett-Koehler Publishers

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Books by Adams, W.A.