The Quest for Quality: Prescriptions for Achieving Excellence

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The Quest for Quality: Prescriptions for Achieving Excellence image
ISBN-10:

0312141300

ISBN-13:

9780312141301

Released: Jan 01, 1996
Publisher: St Martins Pr
Format: Paperback, 344 pages

Description:

Argues that quality customer service is a competitive edge, tells how to evaluate service quality, and suggests techniques for improving quality

Best prices to buy, sell, or rent ISBN 9780312141301




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