<p>Argues that quality customer service is a competitive edge, tells how to evaluate service quality, and suggests techniques for improving quality</p>

The Quest for Quality: Prescriptions for Achieving Excellence

Business & Money

Wexler, Phillip S.

Bohn, Emil

Adams, W.A.

Management & Leadership

St Martins Pr

The quest for service quality: Rxs for achieving excellence

William A. Adams

Maxcomm Associates

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Books by Wexler, Phillip S.