The Walk the Talk Lead Right Library

HARVEY

Walk the Talk Company

Peer Today, Boss Tomorrow

Bernstein, Laura E

Business & Money

Ever ask the question: "How many customers do we lose every year?" Chances are you haven’t. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back! 
Whether you’re challenged by today’s "soft" economy or you’ve been able to hold your own, one thing’s for sure: Customer Loyalty remains the key to your business success. Your customers ARE your bottom line. And if their business goes elsewhere, so will your profits! 
This handbook will help you prevent that! 
The proven concepts found in these pages will heighten everyone’s awareness of the importance of Customer Loyalty ... and equip them with techniques and strategies for building it.

Building Customer Loyalty

Brandi, JoAnna

Reference

A special edition of our most popular handbook (over 1 million in print) – designed specifically for the healthcare industry! 
Close the gap between those who manage the business side of healthcare and the "front line who work in the clinical and support arenas!" 
This revolutionary two-books-in-one resource will help you break down "we vs. they" beliefs and behaviors while encouraging new levels of understanding, cooperation, and trust between employees and managers. 
Use this one-of-a-kind book to bring everyone together as they focus on the shared goal of providing high quality patient care. It’s a "must read" for everyone who works in healthcare or a related industry!

Walk Awhile in My Shoes: Healthcare Edition

Medical Books

Rice, Kathy

Administration & Medicine Economics

Happy workers will be more productive workers! In this heartwarming handbook, best-selling author, Barbara Glanz gives you 180 morale-boosting ideas to help you bring more caring, communication, respect, and appreciation to the place where you work. Whether you are an employee or a manager, you can learn to “spread your contagious enthusiasm” and make a difference every single day!

180 Ways to Spread Contagious Enthusiasm... The "How To" Handook for Everyone

Glanz, Barbara A.

Business Culture

When employees live their lives like they matter, they do their jobs like they matter. Passion. Purpose. Focus. Commitment. Vision. Teamwork. Those concepts are critical to your business success. And making them realities in YOUR workplace is what this must read handbook is all about!

180 Ways to Live Your Life Like It Matters

Scott V. Black

The Sales Upgrade: Mastering The Seven Rs of Selling

The Sales Upgrade will immerse you in an experiential sales methodology which will allow you to connect on a human level, create value outside of your products and services, and master the many facets of consultative selling. 
Based on the patterns and behaviors of the best performing professionals, Hans Van Order has modeled, packaged, and explained a highly successful strategy that can be implemented immediately in any sales environment. 
In addition to The Seven Rs of Selling, you will learn to STEP Forward, PREACH Luxury, READ Your Customer, LIVE Your Product, and NAVIGATE Price. 
Upgrade your profession, upgrade your performance, upgrade your customer’s experience, and upgrade your paycheck. Read and apply The Sales Upgrade.

Van Order, Hans J

Industries

See the best price to sell, buy or rent books by the Walk the Talk Company publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Walk the Talk Company