Winning at Customer Retention Ways

Business & Money

Brandi, JoAnna

Processes & Infrastructure

HRD Press

Ever ask the question: "How many customers do we lose every year?" Chances are you haven’t. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back! 
Whether you’re challenged by today’s "soft" economy or you’ve been able to hold your own, one thing’s for sure: Customer Loyalty remains the key to your business success. Your customers ARE your bottom line. And if their business goes elsewhere, so will your profits! 
This handbook will help you prevent that! 
The proven concepts found in these pages will heighten everyone’s awareness of the importance of Customer Loyalty ... and equip them with techniques and strategies for building it.

Building Customer Loyalty

Reference

Walk the Talk Company

A delightful illustrated book on how to make simple choices for a more positive life style. It's 128 pages of easy to follow, fun to read suggestions for shifting your mood from dark to light. Written by JoAnna Brandi, author of two books on Customer Care, it was illustrated by Jo Ann Goldsmith, an accomplished artist and creative director.Each one of the illustrations in "54 Ways.." was meditated and then drawn.. You can readily see they were inspired by the words on the paper but take on a life of their own on the page, combining both the thoughts of the writer and the illustrator.This enchanted little 8"x8" softcover gift book is the perfect gift for your friend, sister, mother, daughter, colleague, boss. Or for YOU. It's the perfect solution for someone who is having a rough day, or week, or month. It's cheery drawings and uplifting messages will surely sooth you. And in all of the "54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World"" there is most definitely one that will get you (or that friend of yours) out of a "funk." In this time of challenge and change we all need a guide to getting and staying positive. Even if the world is some time negative. This book provides a "toolkit" of tried and true tools for doing that.

54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World

Self-Help

Joanna Brandi & Co

Happiness and Positive Leadership Coach JoAnna Brandi has created a delightful gift book that offers 54 unique ideas that can take your mood from dark to light. Its lighthearted illustrations make it fun to read and use (and for those so inclined, fun to color as well.) Based on personal experiences and learnings in a lifetime of curiosity - as well as almost 30 years as a consultant in creating happy and profitable business cultures, JoAnna encourages her readers to create their own lists of what works when the world gets them down. While the book was originally written before she became a happiness coach, this updated and revised edition is instilled with intuition and insight that stands the test of time. Illustrations were meditated and then drawn by award winning artist and branding expert Jo Ann Goldsmith. Almost everyone who has purchased this book in the past has come back for more copies to give away to friends. It's the perfect "brighten a friend's day" gift.

Happiness

JoAnna Brandi & Company, Inc.

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Books by Brandi, JoAnna