This book is about how to manage in a total quality way and is structured around the words understanding, commitment, organization, measurement (costs), planning, design, system, capability, control, teamwork and implementation. Essential steps for the successful introduction of TQM are set out under these headings. Aimed at directors, and managers in industrial, commercial and service organizations, the book guides the reader through the language of TQM and sets down a clear way to proceed for the whole organization.

Total quality management

Business & Money

Oakland, John S.

Management & Leadership

Nichols Pub

Learning from Rotterdam: Investigating the process of urban park design

Arts & Photography

M.J. Vroom

Architecture

Instructional development

Romiszowski, A. J.

The selection and use of instructional media: For improved classroom teaching and for interactive, individualized instruction [Jan 01, 1988] Romiszowski, A. J ...

The selection and use of instructional media: For improved classroom teaching and for interactive, individualized instruction

Reference

A handbook of educational technology

Percival, Fred

McCoy Cookie Jars: From The First To The Latest

Nichols, Harold

Teaching students to teach themselves

Lindsey, Crawford

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Books by Nichols Pub