Total Quality Management: Proceedings of the 3rd International Conference

Business & Money

Oakland, John S.

Management & Leadership

Springer, Verlag

Total Quality Management and Operational Excellence: Text with Cases

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: <ul>
<li>Accelerating change </li> <li>Reducing cost </li> <li>Protecting reputation </li> </ul>
Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. 
Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

Routledge

This book is about how to manage in a total quality way and is structured around the words understanding, commitment, organization, measurement (costs), planning, design, system, capability, control, teamwork and implementation. Essential steps for the successful introduction of TQM are set out under these headings. Aimed at directors, and managers in industrial, commercial and service organizations, the book guides the reader through the language of TQM and sets down a clear way to proceed for the whole organization.

Total quality management

Nichols Pub

The book features user-friendly presentation and reflects the latest thinking in the field. It will serve as a textbook for self or group instruction for both student and practicing engineers, scientists, technologists and managers and will prove invaluable to all.Statistical process control is a tool, which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation of what quality is, and control of conformance and consistency during production. The text offers clear guidance and help to those unfamiliar with either quality control or statistical applications and coves all the necessary theory and techniques in a practical and non-mathematical manner. This book will be essential reading for anyone wishing to understand or implement modern statistical process control techniques.

Statistical Process Control: A Practical Guide

Followell, Roy F.

Butterworth-Heinemann

In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance). The best-selling TQM book Completely revised and improved Includes implementing TQM, teamwork, culture change, Baldrige, QFD and much more

Total Quality Management: The Management of Change Through Process Improvement

This text of cases draws together a variety of international examples from many areas. It supplies information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison of their own operations. The cases in the book are organized loosely around John Oakland's models for TQM, covering such aspects as culture change, systems (including the quality award frameworks), measurement, tools/techniques and teamwork for improvement, implementation and integrating TQM into the strategy of the organisation. Specific company cases include: British Gas; CMB; Esso Research; Exxm Chemical; Hills Industries; Lynx Pirelli Communications; Prudential lnsurance; Shorts Brothers; Thomas Cook; Tioxide; and others under fictitious names.

Cases in Total Quality Management

Porter, Leslie J.

Written by the acknowledged British guru of Total Quality Management, John Oakland, this book is based on material from his two best-selling TQM books tailored to meet the particular requirements of a student audience. It provides a simple model for TQM and comprehensive coverage of the concepts students need to understand. The book is clearly written in a logical sequence and the text is supported with numerous real-life case studies. Professor Oakland demonstrates how a TQM strategy can be applied in all business activities to achieve overall top-quality performance. Each section is followed by discussion questions and practical assignments. Students following any Business or Management course will find this book a perfect practical introduction to the subject. As well as meeting the needs of those studying for professional quality assurance qualifications, this book would be ideal for students on a side variety of science and engineering courses where TQM is part of their study requirements. Case studies include: Carnaud Metalbox plc Foodcan UK, Esso Research Centre, Exxon Chemical, Pirelli Communications Cables, Prudential Assurance Co, Shorts Brothers, Thomas Cork SML. Written by the British guru of TQM, John Oakland Provides a simple model for TQM for students Each section is followed by discussion questions and practical assignments

Total Quality Management: Text With Cases (Contemporary Business)

Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life. Part of the popular and original series of pictorial guides Enables students and managers to grasp the basic concepts of TQM TQM presented in its simplest, clearest and most memorable form

Total Quality Management: A pictorial guide for managers

A highly successful title from one of UK's leading exponents of TQM. The book features user-friendly presentation and reflects the latest thinking in the field. It will serve as a textbook for self or group instruction for both student and practising engineers, scientists, technologists and managers and will prove invaluable to all. Statistical Process Control is a tool which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in controlling process. This book gives the foundations of good Quality Management and Process Control, including an explanation of what quality is, and control of conformance and consistency during production. The text offers clear guidance and help to those unfamiliar with either quality control or statistical applications and covers all the necessary theory and techniques in a practical and non-mathematical manner. This book will be essential reading for anyone wishing to understand or implement modern statistical process control techniques. It will serve as a textbook for self or group instruction for both student and practising engineers, scientists, technologists and managers and will prove invaluable to all. Reviews of previous editions; '...outlines all the techniques of SPC in a non-mathematical, practical way...useful in every industrial situation' BSI News. '...if you want to know about and / or implement SPC you will gain much practical information and help from this book.' Quality Assurance News 'A well-produced, well-written, instructive guide to the subject.' Quality News

Statistical Process Control

See the best price to sell, buy, or rent books by Oakland, John S.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Oakland, John S.

See the best price to sell, buy, or rent books by Oakland, John S.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Total Quality Management: Proceedings of the 3rd International Conference

Total Quality Management and Operational Excellence: Text with Cases

Total Quality Management and Operational Excellence: Text with Cases

Total quality management

Statistical Process Control: A Practical Guide

Total Quality Management: The Management of Change Through Process Improvement

Cases in Total Quality Management

Total Quality Management: Text With Cases (Contemporary Business)

Total Quality Management: A pictorial guide for managers

Statistical Process Control