When your present your ideas to others, do you engage your listeners the entire time? Do they preceive you as credible and believable? Are they motivated to do what you want them to do?By reading this book, you will discover what behaviors demonstrate confidence. You will learn how to avoid distractions that keep your listeners from paying attention and believing your message. you will come to realize that how you communicate is at least as important as what you say.

Delivering a Winning Presentation Every Time

Karen Elmhirst, Decker Communications

American Media Publishing

When you speak to others, you have the opportunity to inspire them to take action on your ideas. to be motivating, a message needs to address certain key elements. The simple four step process provided in this book will help you dramatically reduce the time it takes to prepare what to say. It will help increase listener attention and retention of your information and most importantly, enhance your ability to get the results your desire.

Creating Messages That Motivate

If you answer yes to any of the following questions, then the ideas contained in this book can save you time and money and help your team or organization become more effective. - Do you believe that meetings frequently are not a good use of your time? - Do you work with people who are not sensitive to the costs related to meetings? - Have you attended a meeting recently that created more problems than it solved? - Have you ever found it hard to get a work in edgewise, or felt like putting a gag on someone who dominated a meeting? - Do you recognize that meetings can be a great showcase for leadership and management talents?

We've Got To Stop Meeting Like This

Lowe, George

Jeary, Tony

Crate an action plan that will help each employee achieve your organization's quality standards. This guidebook provides step-by-step instructions along with real-life examples for ten easy-to-use tools that will help you get your quality movement going and keep it boosted!

Ten Tools for Quality: A Practical Guide to Achieve Quality Results (AMI One Hour Series)

Business & Money

Chang, Richard Y.

Economics

Customer Service Excellence takes employees through the basics of customer service and beyond. A thorough orientation tool, this book uses examples and helpful checklists to develop dynamic frontline service and positive customer relationships. With help from this manual, service assistance have the opportunity to examine and rate their own customer service skills, obtain an ongoing profile of daily customer encounters and concentrate on key issues of business.

Customer Service Excellence

Debra J. MacNeill

Whether readers are embarking on management careers or looking for new ways to lead effectively, this book can help them think like leaders, gain respect and support, and more. Includes several time-saving worksheets to organize day-to-day activities and set long-range goals.

The New Supervisor: Skills for Success

Bruce B. Tepper

Human Resources

Very good condition with very minor bookcover wear.

Getting and Staying Organized (Ami How-To Series)

Livesay, Corrine R.

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Books by American Media Publishing