Customer Service Excellence takes employees through the basics of customer service and beyond. A thorough orientation tool, this book uses examples and helpful checklists to develop dynamic frontline service and positive customer relationships. With help from this manual, service assistance have the opportunity to examine and rate their own customer service skills, obtain an ongoing profile of daily customer encounters and concentrate on key issues of business.

Customer Service Excellence

Debra J. MacNeill

Business & Money

American Media Publishing

See the best price to sell, buy, or rent books by Debra J. MacNeill. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Debra J. MacNeill

See the best price to sell, buy, or rent books by Debra J. MacNeill. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Customer Service Excellence