Shep Hyken's #1 seller! This is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Filled with information, techniques, and stories, it will teach you and everyone in your organization to deliver excellent service to your internal and outside customers.

Moments of Magic

Business & Money

Hyken, Shep

Management & Leadership

Alan Pr

In this short book/lesson you will learn the difference between a satisfied customer and a loyal customer. Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loyal customers would call him every time they needed a cab. Read this book and learn the secrets to creating customer loyalty!

The Loyal Customer: A Lesson From a Cab Driver

Shep Hyken

Moments of Magic is packed with customer service strategies, techniques and stories that illustrate important points that will teach you and everyone in your organization how to deliver excellent customer service to both internal and external customers. This book is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Some people say it is common sense. Some say it is good sense. The bottom line is that the content in this book makes sense.The information is simple, direct and can be implemented immediately.

Moments of Magic: Be a Star With Your Customers & Keep Them Forever

Processes & Infrastructure

See the best price to sell, buy or rent books by the Alan Pr publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Alan Pr

See the best price to sell, buy or rent books by the Alan Pr publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Moments of Magic

The Loyal Customer: A Lesson From a Cab Driver

Moments of Magic: Be a Star With Your Customers & Keep Them Forever