Quality from Customer Needs to Customer Satisfaction
Description:
Divided into five parts, this book describes the quality concept and the history of the quality movement. Illustrating the relation between quality improvements, costs, profitability and success, it deals with methodologies and tools, which facilitate a customer focused product development. It also focuses on the concept of variation.
We're an Amazon Associate. We earn from qualifying purchases at Amazon and all stores listed here.
Want a Better Price Offer?
Set a price alert and get notified when the book starts selling at your price.
Want to Report a Pricing Issue?
Let us know about the pricing issue you've noticed so that we can fix it.