Divided into five parts, this book describes the quality concept and the history of the quality movement. Illustrating the relation between quality improvements, costs, profitability and success, it deals with methodologies and tools, which facilitate a customer focused product development. It also focuses on the concept of variation.

Quality from Customer Needs to Customer Satisfaction

Business & Money

Bengt Klefsjö

Management & Leadership

Studentlitteratur AB

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Books by Bengt Klefsjö

See the best price to sell, buy, or rent books by Bengt Klefsjö. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Quality from Customer Needs to Customer Satisfaction