Quality from Customer Needs to Customer Satisfaction

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Quality from Customer Needs to Customer Satisfaction image
ISBN-10:

9144059426

ISBN-13:

9789144059426

Author(s): Bengt Klefsjö
Edition: UK ed.
Released: Mar 29, 2010
Format: Paperback, 654 pages

Description:

Divided into five parts, this book describes the quality concept and the history of the quality movement. Illustrating the relation between quality improvements, costs, profitability and success, it deals with methodologies and tools, which facilitate a customer focused product development. It also focuses on the concept of variation.

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