Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
ISBN-10:
9087531249
ISBN-13:
9789087531249
Author(s): Tjassing, Ruby; Van Bon, Jan
Edition: Illustrated
Description:
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
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