Building Expertise : Cognitive Methods for Training and Performance Improvement

Building expertise is the source of competitive advantage in the knowledge economy. But downsizing, baby-boomer retirements, re-engineering, and technological change all drain the reservoirs of expertise in the organization. Based on more than 20 years of cognitive science research, this book: contrasts the psychological differences between experts and novices; defines memory systems and processes underlying learning and performance; provides the trainer, training designer, and human performance technologist specialist with the principles needed to leverage cognitive processes effectively.