Call Center Leadership: Mastering the Big 5
ISBN-10:
1598795694
ISBN-13:
9781598795691
Author(s): Tom Calvert; Dawn Willging
Edition: First Edition
Description:
Helps sales and service professionals at any level improve their performance and the skills of those around them. Authors show how attention to detail and a commitment to quality can help any call center lift its operations to a higher level.
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