<p>Helps sales and service professionals at any level improve their performance and the skills of those around them.  Authors show how attention to detail and a commitment to quality can help any call center lift its operations to a higher level.</p>

Call Center Leadership: Mastering the Big 5

Tom Calvert

Dawn Willging

Lifevest Publishing

See the best price to sell, buy, or rent books by Dawn Willging. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Dawn Willging

See the best price to sell, buy, or rent books by Dawn Willging. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Call Center Leadership: Mastering the Big 5