Reorganizing for Customer and Patient Care Manual and CD: Change Management, Corporate Culture, and Organizational Structure in Healthcare ... Quality Management in Their Organization
Released: Jun 01, 2004
Publisher: UniversityOfHealthCare
Format: Spiral-bound, 46 pages
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Description:
Reorganizing for Customer Care in Healthcare includes an overview of basic concepts in administering a customer care program, evaluating your corporate culture, encouraging your employees, using surveys, and using the internet.
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