Reorganizing for Customer Care in Healthcare includes an overview of basic concepts in administering a customer care program, evaluating your corporate culture, encouraging your employees, using surveys, and using the internet.

Reorganizing for Customer and Patient Care Manual and CD: Change Management, Corporate Culture, and Organizational Structure in Healthcare ... Quality Management in Their Organization

Medical Books

Farb, Daniel, M.D.

Nursing

UniversityOfHealthCare

Healthcare staff need to handle both difficult customers and dificult patients. The structure of Handling Difficult People is many short suggestions and principles followed immediately by interactive questions and applications.

Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office ... and Executives, who want to Implement Total

Healthcare Fraud and Abuse Introduction should be used for two purposes: informing one's organization about fraud and abuse and for documenting their training as part of a compliance program.

Healthcare Fraud and Abuse Introduction Manual and CD: Healthcare Billing Compliance Training and Planning for Small Practices to Hospitals and Health ... for Medicare, Medicaid, and Private Insurance

Reference

Encyclopedias & Subject Guides

Foreword Reviews, October 2004 Four Star Review: "A learning environment similar to being in a live, participative workshop. Useful and relevant." Foreword Reviews, October, 2004 "A learning environment similar to being in a live, participative workshop. Useful and relevant." Four star rating. --This text refers to the Plastic Comb edition.

Secrets of a Leadership Coach Library Edition: The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with Video, Teaching ... Teambuilding, For Every Manager and Employee

Business & Money

Goldsmith, Marshall

Gordon, Bruce

Coffey, Chris

Management & Leadership

Agent GCP and the Bloody Consent Form Library Edition: Informed Consent and Institutional Review Boards in Clinical Trials, for Beginner to Advanced, ... Also Relevant to Biomedical Ethics

Administration & Medicine Economics

This program will certify your knowldedge of HIPAA privacy, provide you with documentation of HIPAA mandated training, and prepare you for administering a HIPAA program. It contains at least 13 HIPAA courses, including HIPAA Privacy Compliance Planning, HIPAA 1 Overview, HIPAA 2 Business Associates and Covered Entities, HIPAA 4 Data Security, and the HIPAA 3 Privacy series. Other courses may be added from time to time. Some of the courses keep you entertained while learning regulations by including the satirical story of a hospital soap opera. After investing 15-25 hours in this program, you will have attained a superb knowledge of HIPAA privacy regulations.

Hipaa Privacy Program: Hipaa Regulations, Hipaa Training, Hipaa Compliance, and Hipaa Security for the Administrator of a Hipaa Program, for Beginners to Advanced, from

<p>Pharmaceutical Quality Control Lab teaches you the history of regulations affecting quality control in pharmaceutical labs and their importance, and then goes into the specifics of dealing with out of standard and out of trend results in a pharmaceutical quality control lab. It contains an interactive flow chart, numerous step -by-step instructions, questions, an SOP model, and a case study. It is suitable for GMP training. Estimated time: 2-5 hours. 199 pages on CD. 61 pages in the manual include a handy printout of the FDA regulations part 210 and part 211. For convenience, the CD contains the text of some of the regulations. The manual accompanying the CD provides a summary of the major points of the CD in a handy format. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. The CD is licensed to play once on any Windows computer; the borrower may purchase the program after that. One library reference activation is included in the price.</p>

Pharmaceutical Quality Control Lab Library Edition: GMP (Good Manufacturing Practices) Training for Pharmaceutical Manufacturing, Covering FDA ... of Standard) and OOT (Out of Trend) Results

Luttrell, Anthony

Kirsch, Robert

Pharmacology

Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. Any individual can use the techniques to create better relationships with the people around him. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. Upon the completion of Secrets of a Leadership Coach 1 Executive Coaching Techniques (number 1 in the series), you will be able to describe the coaching and feedback process, define the feedforward process, identify some typical behaviors of leaders that need to be changed, analyze how traditional feedback is different, recognize classic challenges in helping successful people change, and explain why leaders don't always complete the coaching process after starting it. The manual accompanying the CD provides a summary of the major points of the CD in a handy format. 151 pages on CD and 32 in the manual. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. The CD is licensed to play once on any Windows computer; the borrower may purchase the program after that. One library reference activation is included in the price.

Secrets of a Leadership Coach 1 Executive Coaching Techniques Library Edition: The Coaching and Leadership Techniques of Marshall Goldsmith, ... Coaching, Behavioral Change, and Teamwork

Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. Secrets of a Leadership Coach 5 Practice and Assessments, the fifth course in the series, contains exercises that help one solidify the concepts of courses 1-4. Pre- and post-course assessments allow the learner to look at his progress. In addition, this course has practical exercises that help the student develop his own responses to situations involving behavioral problems. In the process, this course takes the learner through the development of his or her personal action plan, which is compiled at the end of the course. This is very useful when used alone but is preferentially taken as part of the package of courses in Secrets of a Leadership Coach. 129 pages on the CD and 32 in the manual. The manual accompanying the CD provides a summary of the major points of the CD in a handy format. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. The CD is licensed to play once on any Windows computer; the borrower may purchase the program after that. One library reference activation is included in the price.

Secrets of a Leadership Coach 5 Practice and Assessments Library Edition: The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated ... Teambuilding, For Every Manager and Employee

Botulinum toxin is the most toxic compound known and has already been used in warfare and in attempts at bioterror. Bioterrorism Botulinum will teach you about the organism that produces it, the toxin, transmission, prevention with vaccine and antiserum, diagnosis, physiology of its effects, clinical features, therapy, and bioterror uses and response. The course is a clear, interactive presentation of the problems facing anyone who has to deal with the disease, with a special emphasis on healthcare workers, and is written to be understood well by people outside of healthcare. The course contains animations and movies. The manual accompanying the CD provides a summary of the major points of the CD in a handy format. 147 pages on CD and 23 in the manual. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. The CD is licensed to play once on any Windows computer; the borrower may purchase the program after that. One library reference activation is included in the price.

Bioterrorism Botulism Library Edition

Health, Fitness & Dieting

Diseases & Physical Ailments

See the best price to sell, buy, or rent books by Farb, Daniel, M.D.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Farb, Daniel, M.D.