Customer at the Crossroads: From Parable to Practice

Eric Harvey and BJ Hateley (A Peacock in the Land of Penguins) have collaborated to produce the perfect companion piece to 180 Ways To Walk The Customer Service Talk.

Endorsed by notable service leaders such as Carl Sewell (Customers For Life) and David Novak (Taco Bell, Pizza Hut, and KFC), Customer at the Crossroads is a simple story with a powerful message. It offers a humorous and entertaining way to reinforce key customer service values. The moral of this simple, elegant parable has the power to transform people and organizations. The booklet concludes with a series of thought-provoking questions, making it an effective vehicle for team discussions or reading groups. Give a copy to everyone in your organization, now!