There once was an organization where the prevailing attitude was "I am right and you are wrong." Everywhere, groups were at odds: women versus men, management versus employees, line versus staff departments. In this land of "us versus them," discussion was sparse and compromise was unthinkable. After all, each group was right, of course, and they knew it! 
In this delightful parable (in the spirit of A Peacock in the Land of Penguins and Pigeonholed in the Land of Penguins), Hateley, Schmidt, and Weiss collaborate again to create witty narration and wry illustrations that make a critical point. When conflict paralyzes the company, a gentle sound rises above the din. "Uhhmm," this voice says, "maybe I was mistaken." To which another voice responds, "Perhaps you were right." The ensuing dialogue leads to mutually beneficial solutions. 
This inspiring tale about defeating divisiveness in the workplace demonstrates how conflict can be a positive force for change when managed correctly. Readers find tips and models to help apply what they've learned to real-life situations.

Is It Always Right to Be Right? : A Tale of Transforming Workplace Conflict into Creativity and Collaboration

Business & Money

Schmidt, Warren H.

Hateley, B. J. Gallagher

Hateley, Gallagher

Weiss, Sam

Human Resources

Amacom Books

Telling Your Story, Exploring Your Faith: Writing Your Life Story for Personal Insight and Spiritual Growth

Religion & Spirituality

Chalice Pr

Eric Harvey and BJ Hateley (A Peacock in the Land of Penguins) have collaborated to produce the perfect companion piece to 180 Ways To Walk The Customer Service Talk. 
Endorsed by notable service leaders such as Carl Sewell (Customers For Life) and David Novak (Taco Bell, Pizza Hut, and KFC), Customer at the Crossroads is a simple story with a powerful message. It offers a humorous and entertaining way to reinforce key customer service values. The moral of this simple, elegant parable has the power to transform people and organizations. The booklet concludes with a series of thought-provoking questions, making it an effective vehicle for team discussions or reading groups. Give a copy to everyone in your organization, now!

Customer at the Crossroads: From Parable to Practice

Sports & Outdoors

Harvey, Eric

Football (American)

Berrett-Koehler Publishers

This brand new edition of a classic, international bestseller continues to bring keen insight to an important topic—workforce diversity. Written in a charming, engaging style, it is a contemporary corporate fable—a tale for our times. This special 20th anniversary edition includes many new tips, tools, and strategies for peacocks and penguins alike—as well as an entirely new bonus parable. Through the story of Perry the Peacock and his fine feathered friends, authors Gallagher and Schmidtbring to life the challenges of birds of different feathers who struggle to be successful in the conformity-minded Land of Penguins. Their travails illuminate the challenges of creating a pluralistic corporate culture in which the talent, energy, and commitment of all employees are fully engaged. People who have new ideas that differ from business as usual are often ignored or criticized for the very thing that makes them valuable: their originality and creativity. This unique book helps organizations break out of "penguin thinking” in order to tap into and leverage the creativity of diversity. Learn how to cultivate an organizational culture in which new ideas can flourish and innovation can take flight.

A Peacock in the Land of Penguins: A Tale of Diversity and Discovery

Business Culture

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Books by Hateley, B. J. Gallagher